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Privacy Policy

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This Privacy Policy outlines how Pink Casino (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you use our website and related online casino services in the United Kingdom. We are committed to ensuring your privacy is protected and that all personal information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

Pink Casino is operated by LeoVegas Gaming PLC, which acts as the data controller for the purposes of data protection legislation in the United Kingdom. Our registered address is Level 7, The Plaza Business Centre, Bisazza Street, Sliema, SLM1640, Malta. For any questions regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal information to deliver our services and comply with legal requirements. These include:

  • Identity information: full name, date of birth, gender, and proof of identity documents.
  • Contact information: home address, email address, and telephone number.
  • Account information: username, password, and account preferences.
  • Financial information: payment card details, bank account information, and transaction history.
  • Technical and usage data: IP address, browser type, device information, operating system, and website usage details obtained via cookies and similar technologies.
  • Responsible gaming and regulatory data: records of self-exclusion, responsible gaming limits, and interactions with customer support related to responsible gaming.
  • Marketing preferences and communications: your opt-in or opt-out status for promotional materials and communications history.

3. How We Use Your Personal Data

Your personal information is used for the following lawful purposes:

  • To create, manage, and maintain your account with us.
  • To process deposits, withdrawals, and other financial transactions.
  • To verify your identity, age, and eligibility to use our services in compliance with legal and regulatory obligations.
  • To detect, prevent, and investigate fraud, money laundering, and other unlawful activities.
  • To provide customer support and respond to your queries.
  • To personalise your experience and deliver relevant content and offers.
  • To comply with our legal and regulatory responsibilities, including those related to responsible gambling and anti-money laundering.
  • To send service-related communications, policy updates, and, where permitted, marketing materials.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds: the necessity to perform a contract with you, compliance with legal obligations, protection of vital interests, our legitimate interests (such as improving our services), and, when required, your consent (for example, for direct marketing communications).

5. Data Sharing and Disclosure

Your personal information may be shared with:

  • Regulatory authorities, law enforcement agencies, and other government bodies when required by law or regulation.
  • Payment service providers, financial institutions, and fraud prevention agencies to process transactions and prevent fraud.
  • Third-party service providers that support our operations, such as IT service providers, analytics companies, and marketing agencies. These entities are contractually obligated to process your data securely and only as instructed by us.
  • Other entities within our corporate group for internal administrative purposes and to ensure compliance across our operations.

We do not sell your personal data to third parties for their own marketing purposes.

6. International Transfers

Your personal data may be transferred and processed outside the United Kingdom, including in countries within the European Economic Area (EEA). Whenever we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or similar mechanisms.

7. Retention of Personal Data

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. Generally, we retain data for up to seven years after account closure or the conclusion of any financial transaction, unless otherwise required by law.

8. Your Rights

As a data subject under UK data protection laws, you have the following rights:

  • Access: Request access to your personal information we hold.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data where appropriate (subject to legal limitations).
  • Restriction: Request restriction of processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Request transfer of your data in a structured, commonly used, machine-readable format.
  • Withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, contact our Data Protection Officer at the email address provided above. We may need to verify your identity before processing your request.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption, access controls, regular security assessments, and staff training in data protection obligations.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyse site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for further details.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory guidance. Any updates will be posted on this page, and significant changes will be communicated to you directly where appropriate.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or by writing to our registered address listed above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.